our aim is to simplify service.
Hobsons Instrument Services provides simple service solutions for manufacturers and dealers of laboratory instrumentation across Australia and New Zealand. As your authorised service agent, we deliver seamless customer support and can also manage consumable, parts, and equipment sales to create a unified service program
Who are our customers?
We work for international manufacturers as well as Australian-based sales agents, offering a solution to very common problems experienced when selling into remote markets:
Customers won't buy without local support
Not enough service business to justify a full-time service engineer
Customers complaining about slow response times
Sales team wasting too much time on service issues
Flexible Service Arrangements
As a small, independent business, we offer flexible arrangements—from one-off jobs to complete turnkey solutions. Our services include breakdown response, preventive maintenance, pre-sales QC, installation, training, warranty work, and consumable and spare-part supply. We also provide electrical safety testing to AS/NZS 3760.
We can operate as a discreet subcontractor, with all communication and billing through your company, or as your authorised service agent dealing directly with your customers.
Following an initial discussion, we’ll recommend a tailored service solution to suit your needs. For more details, please visit our service solutions page.
““Hobsons Instrument Services has been extremely helpful in providing a fast response time and effective service for our customers in Australia. To have a local support person allows us to minimize the customer’s down time and ensure that regularly scheduled preventive maintenance visits are performed. Hobsons has proved that their technical expertise, and customer-oriented focus, is a great asset to Protein Technologies Inc.””