our aim is to simplify service.

Hobsons Instrument Services provides simple service solutions to manufacturers and dealers selling laboratory instrumentation in Australia and New Zealand.

We act as your authorised service agent, working with you to provide a seamless solution to your customers. We pride ourselves in providing the finest service to support your business.


Who are our customers?

We work for international manufacturers as well as Australian-based sales agents, offering a solution to very common problems experienced when selling into remote markets:

  • Customers won't buy without local support

  • Not enough service business to justify a full-time service engineer

  • Customers complaining about slow response times

  • Sales team wasting too much time on service issues


Flexible Service Arrangements

As a small independent business we can be flexible to meet your service requirements, ranging from one-off jobs through to complete turnkey service solutions.

We provide the full suite of service requirements to keep the instruments running and your customers happy. This can include responsive servicing for breakdowns, preventive maintenance, pre-sales QC, installation and warranty work. We also provide electrical safety testing to AS/NZS3760.

Depending on your requirements, we can act as your sub-contractor where the customer sees only your company as the service provider and all communication, including billing, goes through your company. Or we can be your authorised service agent and communicate with, and bill, your customers directly.

After an initial discussion, we will agree on a servicing solution to meet your needs.

For further information on suitable service solutions, please see the service solutions page.

“Hobsons Instrument Services has been extremely helpful in providing a fast response time and effective service for our customers in Australia. To have a local support person allows us to minimize the customer’s down time and ensure that regularly scheduled preventive maintenance visits are performed. Hobsons has proved that their technical expertise, and customer-oriented focus, is a great asset to Protein Technologies Inc.”
— - Peter Bergwall, International Service Manager, Protein Technologies Inc.