Providing Solutions

Many companies selling laboratory instruments into remote markets face the same challenges:

  • Customers demanding local support

  • Loss of sales because of poor service capabilities or reputation

  • Customers complaining about slow response times

  • Travel budget blowout

  • Technicians travelling interstate for short, simple tasks

  • Service team complaining about too much time on the road

  • The need to improve first-time-fix rate

All of these issues can be alleviated by using Hobsons Instrument Services as your service agent.

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Solutions for Sales

As a seller of laboratory instrumentation, working with Hobsons Instrument Services adds value to your business. You are able to offer your customers a high quality technical resource service that provides:

  • Local support

  • Fast response

  • Cost-effective solutions to often simple faults

Which leads to:

  • Purchasing confidence

  • Repeat business

  • Greater customer loyalty and more word-of-mouth recommendations

  • Happy customers!



Solutions for Service

As a service manager, working with Hobsons Instrument Services means you are able to access high quality support with:

  • Costs on a pay-per-use basis

  • Reduced travel expenditure

  • Cost-effective solutions to often simple faults

  • Maintained revenue stream for servicing paid by the end-user