Providing Solutions
Many companies selling laboratory instruments into remote markets face common challenges:
Customers insisting on local support
Lost sales due to poor service capability or reputation
Complaints about slow response times
Escalating travel costs
Technicians travelling interstate for simple tasks
Service teams overburdened with travel
Low first-time-fix rates
Hobsons Instrument Services helps resolve all of these issues.
Solutions for Sales
As a seller of laboratory instrumentation, partnering with Hobsons gives your customers access to:
Local, reliable support
Fast response times
Cost-effective solutions to routine faults
This strengthens purchasing confidence, drives repeat business, and boosts customer loyalty and referrals.
Solutions for Service
For service managers, Hobsons provides:
High-quality support on a pay-per-use basis
Reduced travel costs
Efficient resolution of simple faults
Continued service revenue billed to the end user
